- Cruise cover
- Snow Sports cover
- Motorcycle/ Moped riding cover
- Adventure activities cover
- Vehicle rental cover
If you’ve activated the international travel insurance included with an eligible credit card, please read the Credit Card Insurances Product Disclosure Statement and Information Booklet
For eligible credit cards, you must spend at least $500 in a single transaction on your prepaid travel costs and activate to ensure you receive any cover, including Overseas Medical cover # . For World Debit Mastercards, you need to activate to receive comprehensive cover. Overseas Medical cover and personal liability insurance is automatically included.
What about cancelling or changing my CBA Travel Insurance policy?
- You can cancel or change your CBA Travel Insurance policy at any time before you depart on your trip
- If you cancel within the cooling-off period (within 21 days of the date of purchase) Cover-More will give you your money back, provided you have not already made a claim under the travel insurance policy or departed on your journey
- For credit card included insurance the cooling-off period applies only to the upgrade portion of the policy
- Call Cover-More on 1300 467 951 between 8am-5pm Monday-Friday and 9am-4pm Saturdays (Sydney/Melbourne time) within the cooling-off period, to cancel your travel insurance policy.
How to make a claim
Your travel insurance claim will be managed by Cover-More, our travel insurance provider.
There are two ways to make a claim:
- Make a claim online
- Call Cover-More on 1300 467 951 within Australia or +612 8907 5060 from overseas (call charges may apply)
In an emergency
Make a local or international call Within Australia: call Cover-More on 02 8907 5641 (24/7) Within Australia, to report a lost or stolen CommBank card: call us on 13 2221 (24/7) From overseas: call Cover-More on +61 289075641 (24/7) From overseas, to report a lost or stolen CommBank card: call us on +61 2 9999 3283 (24/7)
Things you need to know
Insurance is provided by Zurich Australian Insurance Limited, ABN 13 000 296 640, AFS Licence Number 232507 through its agent Cover-More Insurance Services Pty Ltd ABN 95 003 114 145, AFSL 241713 (Cover-More) for Commonwealth Bank of Australia (CBA). # For eligible credit cards, you will need spend at least $500 in a single transaction on your prepaid travel costs (e.g. the cost of your return overseas travel ticket, prepaid accommodation, cruise, travel or tour) by charging the cost for that trip on your eligible card account before leaving Australia and activate to receive any cover, including Overseas Medical cover. You will also qualify if the $500 worth of prepaid travel costs is redeemed using CommBank Awards points. You will need to provide a copy of the letter/statement/email confirming the redemption. Terms, conditions, restrictions, exclusions (including for pre-existing medical conditions and persons aged 80 years or over for international travel insurance included with eligible credit cards or aged 74 years or over for CBA Travel Insurance), limits and excesses may apply to all insurances. Refer to the relevant PDS for more information. Before activating the international travel insurance included with an eligible credit card, please read the Credit Card Insurances Product Disclosure Statement and Information Booklet for more information. If you have activated international travel insurance included in your CommBank credit card on or before 6 February 2024, please refer to the Credit Card Insurances Product Disclosure Statement and Information Booklet – effective 2 June 2023. Before making a decision on CBA Travel Insurance, please read the Combined Product Disclosure Statement and Financial Services Guide for more information. CBA and its related bodies corporate do not issue or guarantee this insurance. It does not represent a deposit with or liability of either CBA or any of its related bodies corporate. We do not provide any advice on this insurance based on any consideration of your objectives, financial situation or needs. If you purchase a CBA Travel Insurance policy, we (CBA) receive a commission which is a percentage of your premium.
QUICK LINKS
- Security & scams
- Help & support
- Financial assistance
- Complaints & compliments
- Payment services availability
ABOUT US
- About CommBank
- Careers at CommBank
- Sustainability
- Newsroom
- Investor centre
IMPORTANT INFORMATION
- Accessibility
- Important documents
- Banking Code of Practice
- Cookies policy
- Privacy statement
CommBank acknowledges the Traditional Owners of the lands across Australia as the continuing custodians of Country and Culture. We pay our respect to First Nations peoples and their Elders, past and present.
© 2024 Commonwealth Bank of Australia ABN 48 123 123 124 AFSL and Australian credit licence 234945
